The Role of System Trust in Business-to-Consumer Transactions

By Robin R. Pennington, And H. DIXON WILCOX, Varun Grover. Journal of Management Information Systems, 2003

437 citations recorded by the source corpus.

Subfields: Accounting, Economics and Econometrics, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/343ed7a299889bd020b582a6d6870c7b94074d6a

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Citations in the corpus

Consensus on conceptualizations and definitions of trust: Are we there yet? (2015, background): “…(action allowing one’s state of vulnerability) is simply a potentially relatively L.M. PytlikZillig and C.D. Kimbrough 29 Many have noted that feeling “secure” and “not vulnerable” is actually evidence of and part of the experience of trust (e.g., Cao, 2015 ; Li, 2015 ; Pennington et al., 2003 ).”
Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping (2007, methodology): “Similar methodologies have been employed by others, such as Pennington et al. (2004) and Chen et al. (2002).”
Consumer trust in e-commerce in the United States, Singapore and China (2007, background): “Other research has proposed a typology of trust types [10], developed a measurement scale for trust [11], emphasized the importance of system trust in business-toconsumer transactions [12], proposed trust model [13–15], integrated trust with the technology acceptance model [16,17], examined antecede”
Trust and Electronic Government Success: An Empirical Study (2008, background): “Past literature has identified trust to be one of the crucial enablers of e-commerce transactions [26, 52, 54] and e-loyalty [17].”
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective (2006, neutral): “[70] Ramaswami et al.”
Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust (2007, background): “Although the influence of a website's structural assurance on system trust was supported by the previous studies [34,75], how this relationship is developed based on the website user's affective reactions of the system is a missing block of our knowledge.”
Trust in a specific technology: An investigation of its components and measures (2011, background): “Initial Pennington et al., 2003 Feedback mechanisms, escrow services, credit card guarantees Effectiveness of institutional mechanisms affects trust in the community of sellers.”
WebQual: An Instrument for Consumer Evaluation of Web Sites (2007, background): “This further confirms the relevance of the total set of dimensions for Web site evaluation: information quality [18], functional fit-to-task [79], tailored information [83], trust [62, 66, 75, 90, 98], response time [36], ease of use [69, 88], intuitive operations [69, 88], visual appeal [45], consi”
Initial trust and online buyer behaviour (2007, background): “, 2000), and responds to consumers’ concerns about products or services (Pennington et al., 2003).”
Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust (2014, methodology): “Empirical evidence supports the link between reputation and trust has been provided by prior literature (e.g., Ba & Pavlou, 2002; Kim et al., 2004; Pennington et al., 2004; Teo & Liu, 2007).”