The development of initial trust in an online company by new customers

By Marios Koufaris, William Hampton-Sosa. Information Manager (The), 2004

1,192 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/bf8ac3b460fd08022857cdcdcccc48d67804bec8

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Consumers rule: How consumer reviews influence perceived trustworthiness of online stores (2012, background): “Prior online trust models focused on perceptions of the company, perceptions of the website, and consumer characteristics as predictors of trust in online stores (McKnight et al. 2002a,b; Koufaris and Hampton-Sosa 2004, Metzger 2006).”
“Donate to help combat COVID-19!” How typeface affects the effectiveness of CSR marketing? (2020, background): “These findings are particularly beneficial for startup hospitality brands as building trust and cultivating loyalty with new consumers is crucial for a new brand’s growth (Chaudhuri and Holbrook, 2001; Koufaris and Hampton-Sosa, 2004).”
Perceived risk and trust associated with purchasing at electronic marketplaces (2006, background): “Tibert Verhagen1, Selmar Meents1 and Yao-Hua Tan1 1Department of Information Systems and Logistics, Faculty of Economics and Business Administration, Vrije Universiteit Amsterdam, Amsterdam, The Netherlands”
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010, background): “Koufaris and Hampton-Sosa (2004), however, find no statistical support for the assumption that propensity to trust affects initial online trust in the company.”
The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers’ Online Purchase Intention (2010, background): “In the web-shopping environment, most consumers assume that the large companies have better ability to increase their online trust (Koufaris and Hampton-Sosa, 2004).”
Consumer perception of interface quality, security, and loyalty in electronic commerce (2009, background): “…if a website is aesthetically pleasing, customized and well-organized, consumers may assume that the online store is willing to invest in maintaining a relationship with them, and consequently may regard the online retailer as trustworthy [13], thus raising the level of perceived security.”
The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator (2008, methodology): “Brand of retailer’s web site, trust and perceived risk A web site commanding high consumer awareness will influence trust and satisfaction (Yoon, 2002), since most consumers assume that a well-known web site has better capabilities to fulfil their demands (Harridge-March, 2006; Jari and Heikki, 2007”
What Signals Are You Sending? How Website Quality Influences Perceptions of Product Quality and Purchase Intentions (2011, background): “…discussion of the conceptualization and measurement of website quality is provided in Appendix C. 10 MIS Quarterly Vol. 35 No. 2/June 2011 security (Koufaris and Hampton-Sosa 2004; Zhang et al.1 2001), download delay (Galletta et al. 2004; Rose and Straub2 2001), navigability (Palmer 2002), and…”
The importance of perceived trust, security and privacy in online trading systems (2009, background): “In these uncertain situations, consumers’ perceptions of a site’s information accuracy, ability and willingness to perform expected activities, and conformance between saying and doing contribute to trusting the site (Koufaris and Hampton-Sosa, 2004).”