Trustworthiness in electronic commerce: the role of privacy, security, and site attributes

By France Bélanger, Janine S. Hiller, Wanda J. Smith. Journal of strategic information systems, 2002

1,341 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/488cfd57d0f058642e0ff98e433eec239594b916

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Citations in the corpus

Understanding online customer repurchasing intention and the mediating role of trust – an empirical investigation in two developed countries (2009, background): “Moreover, online customers’ privacy and security concerns about internet transactions may affect their trust in an online vendor (Belanger et al., 2002; Liu et al., 2005).”
Trust and Electronic Government Success: An Empirical Study (2008, background): “Past literature has discussed different sources of risks in transactions over the Internet, especially risk of privacy and security [6, 50].”
Quality of Electronic Services (2006, background): “However, there are studies suggesting the low importance of security issues (Belanger, Hiller, and Smith 2002).”
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005, background): “Our work also extends that of Belanger, Hiller, and Smith (2002) in four ways.”
The importance of perceived trust, security and privacy in online trading systems (2009, background): “In these studies significantly and positively affected individual attitudes toward e-shopping have been demonstrated (Shih, 2004; Belanger et al., 2002; Shankar et al., 2002).”
The Effect of Online Privacy Information on Purchasing Behavior: An Experimental Study (2011, background): “Belanger et al. (2002) found no evidence that seals impact individuals’ intention to purchase, while Moores (2005) found that consumers seem to misunderstand privacy seals.”
Explaining and Predicting the Impact of Branding Alliances and Web Site Quality on Initial Consumer Trust of E-Commerce Web Sites (2007, neutral): “[5] failed to find support for the theory that”
A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers (2004, background): “Some studies (Belanger et al., 2002; Bhattacherjee, 2002; Gefen, 2003b; Lee and Turban, 2001) considered a mix of the initial trust of potential customers and the trust of repeat customers, but did not investigate the potential difference in trust building between them.”
Trust and Risk in eGovernment Adoption (2008, background): “Numerous studies have explored the role of trust in e-commerce (e.g., Bélanger et al., 2002; Gefen, 2002; Gefen et al., 2003; Hoffman et al., 1999; Jarvenpaa et al., 2000; McKnight and Chervany, 2002; Van Slyke et al., 2004).”
The utilization of e‐government services: citizen trust, innovation and acceptance factors * (2005, background): “Bélanger et al .”
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010, result): “This finding is also highlighted in the study of Belanger, Hiller, and Smith (2002), which cites that respondents ranked security features as more important than privacy statements, security seals and privacy seals.”