A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers

By Hee-Woong Kim, Yunjie (Calvin) Xu, Joon Koh. Journal of the AIS, 2004

481 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3de816faf495c4410ed0c41a5f98680be865319b

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Citations in the corpus

Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust (2014, methodology): “Empirical evidence supports the link between reputation and trust has been provided by prior literature (e.g., Ba & Pavlou, 2002; Kim et al., 2004; Pennington et al., 2004; Teo & Liu, 2007).”
Increasing trust in mobile commerce through design aesthetics (2010, background): “Of these relevance to this study, Koufaris and Hampton-Sosa (2004) found that a customer perceptions about the website is a key determinant of gaining initial trust, followed by a development of buyer–seller relationship.”
Sharing Sustainability: How Values and Ethics Matter in Consumers’ Adoption of Public Bicycle-Sharing Scheme (2016, methodology): “distribution (Anderson and Gerbing 1988), which implies that the original CFA model is better than any constraint models that unite any two factors (Kim et al. 2004).”
Understanding users' initial trust in mobile banking: An elaboration likelihood perspective (2012, background): “This is consistent with extant research, which has reported the effect of system quality on user trust in mobile commerce technologies (Vance et al., 2008) and online vendors (Kim et al., 2004).”
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015, background): “…(Filieri & McLeay, 2014) and purchase intentions (Park et al., 2007) and it is also a signi ﬁ cant determinant of user trust in commercial websites (Kim, Xu, & Koh, 2004), in health infomediaries (Zahedi & Song, 2008), and an enabler of inter-organizational data interchange (Nicolaou & McKnight,…”
Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2019, methodology): “…constructs of UTAUT2 were measured using items proposed by Venkatesh et al. (2012) while the scale of Dabholkar (1996); Delone and Mclean (2003); Kim et al. (2004); Shamdasani et al. (2008) and Zhou (2011) was adopted to measure three constructs: system quality, service quality, and information…”
Understanding consumers' continuance intention towards mobile purchase: A theoretical framework and empirical study - A case of China (2015, background): “System quality (SYS) (adapted from Kim et al. (2004)) SYS1: This mobile site quickly loads all the text and graphics.”
Trust and Electronic Government Success: An Empirical Study (2008, background): “Generally, satisfaction reflects the “affect status,” which is shaped by the user’s previous experience with the Web site, and trust shapes the user’s expectation toward the future behavior of the trustee [39, 44].”
The effects of privacy concerns and personal innovativeness on potential and experienced customers’ adoption of location-based services (2009, background): “Kim et al. (2004) Perceived price has a stronger effect on purchase intention for repeat customers as compared to potential customers; however its effect reduces over transaction experience for repeat customers.”
Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model (2016, background): “Specifically, we confirmed the role of trust as an important variable in customer relationship research (Kim et al., 2004).”
The Affective Response Model: A Theoretical Framework of Affective Concepts and Their Relationships in the ICT Context (2013, background): “Customer Satisfaction Kim et al. 2004 Is an affective state that is the emotional reaction to a transaction experience (Spreng et al. 1996).”