The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance

By Michael T. Sliter, Katherine A. Sliter, S. Jex. 2012

504 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/2ea9b1e96bc17572167d6496ae4e57c60fb9c3d1

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In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Extreme managers, extreme workplaces: Capitalism, organizations and corporate psychopaths (2015, background): “…the expectations from the bullying literature, where there is a clear correlation between bullying and employee withdrawal (Lewis and Orford, 2005; Sliter et al., 2012): He would never come in and ask somebody to come and see him … just sit there and scream and you had to get up and respond when…”
Workplace incivility: A review of the literature and agenda for future research (2016, background): “…being a racial minority (Cortina, Kabat-Farr, Leskinen, Huerta, & Magley, 2013), younger in age (Lim & Lee, 2011), generation X versus belonging to the baby boomer generation (Leiter et al., 2010), adipose (Sliter et al., 2012a), disagreeable, and neurotic (Milam, Spitzmueller, & Penney, 2009).”
Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model (2015, background): “Moreover, averaging objective withdrawal data from the three months following data collection, Sliter et al. (2012) demonstrated that mistreated employees were absent from more shifts and were more likely to show up to work more than 15 minutes late.”
The Social Dimension of Service Interactions (2017, background): “Such effects on employees, colleagues, managers, and firms are hazardous (e.g., Sliter, Sliter, and Jex 2012).”
The Relationship of Coworker Incivility to Job Performance and the Moderating Role of Self-Efficacy and Compassion at Work: The Job Demands-Resources (JD-R) Approach (2017, methodology): “Behavioral outcomes could be used as well, such as turnover and absenteeism rate or tardiness (Sliter et al. 2012).”
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention (2016, background): “…it has received growing interest as a research topic in a variety of industries including educational service and engineering firms (Adams and Webster, 2013), retail sales service (Hur et al., 2015; Wilson and Holmvall, 2013), banking (Sliter et al., 2010, 2012) and insurance (Walker et al., 2014).”