The joint effect of leader–member exchange and emotional intelligence on burnout and work performance in call centers in China
By Xu Huang, Simon C. H. Chan, W. Lam, Xinsheng Nan. 2010
112 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Social Psychology
View Paper: https://www.semanticscholar.org/paper/2611d9f21532b7c743128d370b79d7f783dff4db
How researchers see this paper
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In Organizational Behavior and Human Resource Management
- Ashlea Troth
- Herman H. M. Tse
- Amy L Collins
- Neal M. Ashkanasy
- B. Bande
- J. Varela
- P. Fernández‐Ferrín
- Fernando Jaramillo
In Social Psychology
- Ashlea Troth
- Amy L Collins
- Herman H. M. Tse
- Neal M. Ashkanasy
- B. Bande
- P. Fernández‐Ferrín
- Fernando Jaramillo
- J. Varela
Citations in the corpus
- Affect and leader-member exchange in the new millennium: A state-of-art review and guiding framework (2017, background): “Yet, we also located a small group of studies where authors chose to investigate subdimensions of LMX (Newcombe & Ashkanasy, 2002); or EI (Huang et al., 2010); ER (Little et al., 2016); or discrete affect (Tse et al., 2013).”
- Emotions and salesperson propensity to leave: The effects of emotional intelligence and resilience (2015, methodology): “Deshpande & Joseph, 2009; Huang et al., 2010; Kim, Cable, Kim, & Wang, 2009). In line with Law et al. (2004), we considered EI as a second-order factor with four dimensions: self-emotions appraisal, regulation of emotion, use of emotion, and other–emotion appraisal.”