The many faces of emotional contagion

By Hillary Anger Elfenbein. 2014

249 citations recorded by the source corpus.

Subfields: Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/12f7175ed24509fb7eec6331280252fc10b079ed

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Social Psychology

1. Gerben A. van Kleef
2. Jochen I. Menges
3. Martin Kilduff
4. Quy Nguyen Huy
5. Julianna Pillemer
6. Constantinos G. V. Coutifaris
7. Naomi B Rothman
8. Shimul Melwani

In Sociology and Political Science

1. Martin Kilduff
2. Gerben A. van Kleef
3. Jochen I. Menges
4. Naomi B Rothman
5. Shimul Melwani
6. Constantinos G. V. Coutifaris
7. Julianna Pillemer
8. Sigal G. Barsade

Citations in the corpus

• Feeling Mixed, Ambivalent, and in Flux: The Social Functions of Emotional Complexity for Leaders (2017, background): “A shared vantage point—that is, a shared perspective that arises because both individuals experience the same event or situation (Elfenbein, 2014)—could exist in a number of circumstances (e.g., when leaders are transparent about organizational issues andwhen followers have access to the same…”
• Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model (2015, background): “…aligns well with research documenting that employees and customers share similar emotions due to emotional contagion (Barger & Grandey, 2006; Elfenbein, 2014; Kim & Yoon, 2012; Tan, Der Foo, & Kwek, 2004), which can be thought of as the “tendency to automatically mimic and synchronize…”
• Emotional contagion in organizational life (2018, background): “Last, emotional contagion is a type of social influence (Barsade, 2002; Elfenbein, 2014; Levy & Nail, 1993), in which “A has power over B to the extent that he can get B to do something that B would otherwise not do” (Dahl, 1957, pp. 202–203).”
• The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information (2018, background): “Notably, however, Hatfield and colleagues (1992) proposed that emotional contagion can also occur via processes that do not require mimicry, such as classical conditioning and deliberate perspective taking (also see Elfenbein, 2014).”
• Group Emotions: Cutting the Gordian Knots Concerning Terms, Levels of Analysis, and Processes (2015, background): “Overall, a recent article identified 10 emotion contagion pathways through which emotions could be transmitted to others (Elfenbein, 2014).”
• Current Emotion Research in Social Psychology: Thinking About Emotions and Other People (2015, unknown): “The term has been used to cover a wide range of possible processes (see Elfenbein, 2014).”
• Distributed Attention and Shared Emotions in the Innovation Process (2016, background): “Furthermore, emotions often come to be shared within organizational groups because group members attend to similar things and share their emotions socially (e.g., Elfenbein, 2014; Menges and Kilduff, 2015).”
• The Social Dimension of Service Interactions (2017, background): “Theoretical accounts suggest that these negative effects can be magnified by the behavior of observing third parties (i.e., other customers) who adopt similar disrespectful behaviors (Andersson and Pearson 1999; Elfenbein 2014).”
• The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction (2018, unknown): “Numerous studies have established that emotional expressions can trigger a ff ective responses in observers, such as emotional contagion and other forms of a ff ective linkage between individuals (see Elfenbein, 2014, for an integrative review).”