Emotional influence at work: Take it EASI

By Gerben A. van Kleef, Astrid C. Homan, Arik Cheshin. 2012

175 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/34d79241b8e042c7611bf1f62823bea670e439d7

Citations in the corpus

• Does Anger Expression Help or Harm Leader Effectiveness? The Role of Competence-based versus Integrity-based Violations and Abusive Supervision (2017, unknown): “Despite increased interest in understanding the interpersonal effects of leaders’ anger expressions on followers, most research has focused on anger’s influence in performance domains (Van Kleef et al., 2012; Van Knippenberg & Van Kleef, 2016).”
• The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction (2018, unknown): “The items were taken from Van Kleef and Côté (2007) and adapted to fi t the service setting.”
• The many faces of emotional contagion (2014, unknown): “Complementary contagion is beneficial to the extent that we use other people’s emotions as social information to coordinate and interact effectively (van Kleef et al., 2012).”
• How leaders' emotional displays shape followers' organizational citizenship behavior (2015, unknown): “More recently, scholars have begun to unravel the interpersonal effects of emotions in organizations (for overviews, see e.g., Elfenbein, 2007; Gooty et al., 2010; Van Kleef et al., 2012).”
• Understanding the positive and negative effects of emotional expressions in organizations: EASI does it (2014, unknown): “The relative predictive strength of inferential processes and affective reactions also depends on social-contextual factors that influence the perceived appropriateness of the emotional expression (Van Kleef et al., 2012).”