Experiencing Incivility in Organizations: The Buffering Effects of Emotional and Organizational Support

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Day-level fluctuations in stress and engagement in response to workplace incivility: A diary study (2014, background): “The distribution of daily incivility was positively skewed (skewness = 2.97), which is a common finding in research on incivility and other interpersonal mistreatment constructs (e.g. Miner et al., 2012; Penney & Spector, 2005).”
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention (2016, background): “Subsequent studies have demonstrated that support from other individuals and/or organizations can buffer consequences related to employee stress (Andrews and Kacmar, 2001; Demerouti et al., 2014; Miner et al., 2012; Sakurai and Jex, 2012; Randall et al., 1999).”
Workplace incivility: A review of the literature and agenda for future research (2016, methodology): “Lim and Teo (2009) developed the Cyber Incivility Scale to specifically study uncivil behavior in online communication, and Miner et al. (2012) adapted Harrell’s (1994) Daily Racist Hassles scale into a Gendered Incivility scale.”