Intimate Exchanges: Using Computers to Elicit Self-Disclosure from Consumers

By Youngme Moon. 2000

891 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/10b9509d6deac5f88746e8ffbe2e3b3834dede4c

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Citations in the corpus

Proposing the online community self-disclosure model: the case of working professionals in France and the U.K. who use online communities (2010, background): “In communication, ‘there is substantial evidence that people will engage in intimate self-disclosure – even with relative strangers – if they first become the recipients of such disclosure from their conversational partners’ (Moon, 2000, p. 324).”
E-mail interviewing in qualitative research: A methodological discussion (2006, neutral): “There is evidence that people will engage in more self-disclosure when they ﬁrst become recipients of such self-disclosure from their inter-viewers (Moon, 2000).”
Psychological, Relational, and Emotional Effects of Self-Disclosure After Conversations With a Chatbot (2018, background): “…ways to how they reciprocate another person ’ s disclosures, and behave in more polite ways to a computer if that computer asks questions about its own performance compared to when a di ﬀ erent computer asks about its performance (Moon, 2000; Nass, Fogg, & Moon, 1996; Nass, Moon, & Carney, 1999).”
Automatic prediction of frustration (2007, background): “Results from studies of human–human interaction can usefully inform the design of human–computer interaction, e.g. Reeves and Nass (1996) and Moon (2000).”
Interactions With Robots: The Truths We Reveal About Ourselves (2017, background): “Similar to findings on racial prejudice (Brown 1995), one study found that people rated computer agents with a face of the same ethnicity as them to be more attractive, trustworthy, persuasive, and intelligent than agents of another ethnicity (Nass & Moon 2000).”
Data Privacy: Effects on Customer and Firm Performance (2017, neutral): “…on customer privacy perceptions, empirical studies of customer data management have primarily addressed how customers disclose personal information (Moon 2000; White 2004) and begin to trust ﬁ rms as a result of their data management processes (Bart et al. 2005; Schlosser, White, and Lloyd 2006).”
Customers’ Willingness to Disclose Personal Information throughout the Customer Purchase Journey in Retailing: The Role of Perceived Warmth (2020, background): “Willingness to disclose personal information Self-disclosure is defined as the voluntary communication of personal information such as one’s name, preferences, and demographics to one or more recipients (Moon 2000; Mothersbaugh et al. 2012; Nguyen, Bin, and Campbell 2012; Li, Lin, and Wang 2015).”
The Role of Trust as a Mediator Between System Characteristics and Response Behaviors (2015, background): “Within this line o f research the authors have shown that participants demonstrate gender stereotypes toward computers (Nass, Moon, & Green, 1997), politeness toward computers (Nass, Moon, & Carney, 1999), reciprocal selfdisclosure toward computers (Moon, 2000), and “similarity-attraction,” where”
Brands as Relationship Partners: Warmth, Competence, and In-Between (2012, positive): “Technological products are especially conducive to anthropomorphism (Mick & Fournier, 1998; Moon, 2000; Turkle, 1984) since artificial intelligence and overt actions readily enable inferences of volition, motivation, and feeling on the part of the inanimate brand.”
How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents (2020, background): “…of computers emerged in Nass and Moon ’ s work whose research found that users tend to apply gender and ethnicity stereotypes as well as social behaviors, rules, expectations, and reciprocity during their interaction with computers (Moon, 2000; Nass and Moon, 2000; Pfeuffer et al., 2019).”
Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products (2007, neutral): “as a Basis for Evaluating Anthropomorphized”
Consumer–brand relationship quality: When and how it helps brand extensions (2014, background): “Further, marketers often attempt to induce consumers to think of their brands as a living by employing personification, animism, and anthropomorphosis as well as using human characters and other attributes (Aggarwal & McGill, 2007; Moon, 2000).”
Marketing in Computer-Mediated Environments: Research Synthesis and New Directions (2014, neutral): “•New models: Closed-form analytical models (see Moorthy 1993) frequently appear in the literature on CMEs.”
The behavioural sequence of the financial services industry in Taiwan: Service quality, relationship quality and behavioural loyalty (2006, background): “Reciprocity is not only identified as a key feature explaining the duration and stability of relationships [Larson, 1992 ] but is also considered one of the most robust effects found in psychological literature [Moon, 2000 ].”