The behavioural sequence of the financial services industry in Taiwan: Service quality, relationship quality and behavioural loyalty

By Chiung-Ju Liang, Wen-Hung Wang. 2006

136 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/223eb341b8c009cb452f9ca259881a0c907cc85d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Lova Rajaobelina
2. Wen-Hung Wang
3. Chiung-Ju Liang
4. Jasmin Bergeron

In Organizational Behavior and Human Resource Management

1. Lova Rajaobelina
2. Wen-Hung Wang
3. Chiung-Ju Liang
4. Jasmin Bergeron

In Sociology and Political Science

1. Lova Rajaobelina
2. Wen-Hung Wang
3. Chiung-Ju Liang

Citations in the corpus

• The influence of customer perceptions on financial performance in financial services (2009, background): “As customer satisfaction is an aggregate of past consumption experience, it is unable to predict future consumption behavior ( Liang and Wang, 2006”
• Antecedents and consequences of buyer‐seller relationship quality in the financial services industry (2009, background): “The literature has brought trust as one of the main factors which play an important role in influencing a customer to develop and maintain relationship with the service provider ( Liang and Wang, 2006”