A social mindfulness approach to understanding experienced customer mistreatment: A within-person field experiment

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Experience Sampling Methods: A Discussion of Critical Trends and Considerations for Scholarly Advancement (2018, methodology): “If incorporating secondary data is not feasible, there has been an increased use of field experiments or interventions in ESM studies (e.g., Foulk, Lanaj, Tu, Erez, & Archambeau, 2018; Song et al., 2018).”
We have emotions but can’t show them! Authoritarian leadership, emotion suppression climate, and team performance (2020, methodology): “Company 2 vs Company 1, and Company 3 vs Company 1) in our analyses (Song et al., 2018) to reduce the effects from potentially higher-level factors and still obtained the same findings.”
Respectful leadership and followers’ knowledge sharing: A social mindfulness lens (2020, background): “Followers who engage in empathic concern demonstrate genuine interest in others’ emotional processes and are motivated to engage in action, based on the feeling that others are in need of support (Song et al., 2018).”