The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty

By Kurt Matzler, Birgit Renzl. 2006

310 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/05047d555468d3dccf0d76460dcf64d729a38d0d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Githa S. Heggde
2. Barbara Caemmerer
3. T. Vinh
4. Ahmad Salih Mheidi Alnaser
5. T. Obamuyi
6. Sajad Rezaei
7. Cihan Cobanoglu
8. Chengzhong Wu

In Strategy and Management

1. T. Obamuyi
2. Jay P. Mulki
3. M. Amin
4. Fernando Jaramillo

Citations in the corpus

• The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “Thus, they are more dedicated to work (Matzler and Renzl, 2006; Matzler et al., 2004; Koyuncu et al., 2013), share their knowledge and improve their work performance (Arsić et al., 2012; Mohammad et al., 2013; Ayupp and Kong, 2010; Lee et al., 2015).”
• FACTORS INFLUENCING INVESTMENT DECISIONS IN CAPITAL MARKET: A STUDY OF INDIVIDUAL INVESTORS IN NIGERIA (2013, background): “According to Matzler and Renzl (2006), the reliability and validity of a measurement instrument/scale can be tested by looking at the reliability of individual items and the convergent validity of the measures associated with individual constructs.”
• Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model (2020, background): “In terms of the hospitality industry, loyalty can manifest itself in employees, such as effort and creativity in work, respect for organizational culture and obedience to superiors' orders (Costen & Salazar, 2011; Matzler & Renzl, 2006).”
• Workplace Health Promotion, Employee Wellbeing and Loyalty during Covid-19 Pandemic—Large Scale Empirical Evidence from Hungary (2021, background): “Homburg and Stock (2000); Matzler and Renzl (2006); Turkyilmaz et al. (2011); Strenitzerová and Achimský (2019); Murali et al. (2017); Hassan et al. (2013); Khuong and Linh (2020); Khuong et al. (2020); Giovanis (2019) Source: Authors’ own edition.”
• The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning (2020, background): “According to Matzler & Renzl (2006), employee satisfaction is considered to be one of the most important drivers of both quality and productivity.”
• Leadership style, salesperson's work effort and job performance: the influence of power distance (2015, background): “Studies have shown that salespeople are willing to go the extra mile when they are happy with their organization, supervisors and co-workers (Matzler and Renzl 2006).”