Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model
94 citations recorded by the source corpus.
Examining the interrelationships among job satisfaction, employee loyalty, and job performance in the hospitality sector in Vietnam is rarely done. This study provided a deeper understanding of the relationships between job satisfaction, employee loyalty and job performance, and the effect of job positions as a moderator on these relationships. This study synthesized theories from past research to derive a conceptual model to clarify this phenomenon. This work applied structural equation modelling (SEM) and a multi-group analysis to test four hypotheses, with data from 315 employees of lodging enterprises in Danang city, Vietnam. Empirical results showed that: (1) job satisfaction has a positive direct impact on employee loyalty and job performance; (2) employee loyalty positively affects job performance; and, (3) the effect on the relationship between job satisfaction and employee loyalty differs by job position. Lastly, these findings have implications for lodging managers.
Subfields: Artificial Intelligence, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/af3b8b92d23ef673027b99a010346e8e4472a472