The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning

By Barween Al Kurdi, Muhammad Turki Alshurideh, Ahmad Salih Mheidi Alnaser. Management Science Letters, 2020

176 citations recorded by the source corpus.

Article history: Received: May 30, 2020 Received in revised format: May 3

Subfields: Artificial Intelligence, Demography, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/dc01c03a03b65963f38268a1995e116de33c9ac4