Valter Afonso Vieira

Organizational Behavior and Human Resource Management · 2009–2013

A researcher in the Science corpus: 2 papers; trusts 6 researchers and is trusted by 6 researchers here, as inferred from the citation graph.

Subfields

Whom Valter Afonso Vieira trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Jochen Wirtz
  2. Celso Augusto de Matos
  3. James G. Maxham
  4. Anna S. Mattila
  5. R. Rosenthal
  6. Barbara M. Byrne

Who trusts Valter Afonso Vieira overall

  1. Samuli Laato
  2. A. K. M. Najmul Islam
  3. Shijie Song
  4. N. Malhotra
  5. Ali Farooq
  6. Andrzej Szymkowiak
  7. Ganghua Chen
  8. Amandeep Dhir

Papers from Valter Afonso Vieira's perspective

Ordered by how strongly the researchers Valter Afonso Vieira trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Structural equation modeling with EQS : basic concepts, applications, and programming
  2. Customer satisfaction: A meta-analysis of the empirical evidence
  3. Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
  4. The effect of attitude and perception on consumer complaint intentions
  5. Segmenting service “complainers” and “non‐complainers” on the basis of consumer characteristics
  6. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
  7. Coping With Customer Complaints
  8. The Positive and Negative Effects of Switching Costs on Relational Outcomes
  9. Congruency of Scent and Music As a Driver of In-Store Evaluations and Behavior
  10. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach

Their papers