The effect of attitude and perception on consumer complaint intentions

By Chul-min Kim, Soung Hie Kim, Subin Im, Changhoon Shin. 2003

245 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/180d26f901b1a01ff81c26cd0e1b3a25aef90ea6

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Lea H Dunn
2. C. V. Rossi
3. Darren W. Dahl
4. Celso Augusto de Matos
5. Valter Afonso Vieira
6. K. White
7. Jennifer J. Argo
8. Jonah A. Berger

In Organizational Behavior and Human Resource Management

1. Valter Afonso Vieira
2. Lea H Dunn
3. C. V. Rossi
4. R. Veiga
5. Darren W. Dahl
6. Celso Augusto de Matos
7. Yuan-Shuh Lii
8. Monle Lee

Citations in the corpus

• Self-Threat and Product Failure: How Internal Attributions of Blame Affect Consumer Complaining Behavior (2012, background): “Consumer complaint research has also examined individual differences that lead to complaining behavior (Bearden and Mason 1984; Kim et al. 2003), including issues such as propensity to complain (Day and Landon 1977; Gursoy, McCleary, and Lepsito 2007) and the individual consumer’s differentiated dis”
• Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining (2009, methodology): “Finally, respondents were asked about their future complaining intentions, measured by three items (Voorhees and Brady, 2005; Kim et al., 2003).”