Coping With Customer Complaints

By Simon Bell, James A. Luddington. 2006

120 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d8468d60c64be67d00f891ec517e95852d88d1ba

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Valter Afonso Vieira
2. C. V. Rossi
3. R. Veiga
4. Celso Augusto de Matos
5. Yuan-Shuh Lii
6. Monle Lee
7. Yang Cao
8. Che-hui Lien

In Sociology and Political Science

1. C. V. Rossi
2. R. Veiga
3. Celso Augusto de Matos
4. Valter Afonso Vieira
5. Yang Cao
6. Che-hui Lien
7. Kenneth F. Hyde
8. Bodo Lang

Citations in the corpus

• Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining (2009, methodology): “The full sample was divided into two groups using a median split of the ATC scale, which is a common procedure in the literature (Bell and Luddington, 2006; Evanschitzky and Wunderlich, 2006; Voorhees and Brady, 2005).”