Saira Aziz

Organizational Behavior and Human Resource Management · 2018

A researcher in the Science corpus: 1 paper; trusts 12 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 16 citations into it
• Marketing — 13 citations into it
• Sociology and Political Science — 7 citations into it
• Information Systems and Management — 5 citations into it
• Social Psychology — 5 citations into it

Whom Saira Aziz trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Javier Reynoso
2. Kristopher J Preacher
3. Norizan M. Kassim
4. Rujirutana Mandhachitara
5. Hongwei Jiang
6. T. Dagger

Papers from Saira Aziz's perspective

Ordered by how strongly the researchers Saira Aziz trusts endorse each paper. Same corpus, a different order for every researcher.

1. Satisfaction: A Behavioral Perspective on the Consumer
2. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models (Behavior Research Methods)
3. Cognitive Empathy and Emotional Empathy in Human Behavior and Evolution
4. Multivariate Data Analysis (Technometrics)
5. The role of social and self‐conscious emotions in the regulation of business‐to‐business relationships in salesperson‐customer interactions
6. Reputation and intentions: The role of satisfaction, identification, and commitment
7. On the Role of Empathy in Customer-Employee Interactions
8. Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value
9. Engaging the Student as a Customer: A Relationship Marketing Approach
10. Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future

Their papers

• Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018) — 126 citations