A Trust Model for Consumer Internet Shopping

By Matthew K. O. Lee, Efraim Turban. International Journal of Electronic Commerce, 2001

2,197 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b04ab7656395d860f964554141984ea72ab901dd

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

In crowdfunding we trust: A trust-building model in lending crowdfunding (2020, background): “Studies have shown that a greater degree of trust is required in online transaction environments than in face-to-face ones (Grabner-Kräuter & Kaluscha, 2003; Lee & Turban, 2001), as online information is less reliable and prone to alteration (Alexander & Tate, 1999).”
Initial trust and online buyer behaviour (2007, background): “same signals; as a result, personal trust disposition may positively affect online trust (Lee and Turban, 2001; Yoon, 2002):”
An overview of online trust: Concepts, elements, and implications (2005, background): “Lee and Turban (2001) posited that four main antecedents inﬂuenced consumer trust in Internet shopping.”
Internet Privacy Concerns and Social Awareness as Determinants of Intention to Transact (2005, background): “A substantial body of recent research shows that trust is a very important factor influencing Internet users’ purchasing intentions and behavior [38, 45, 66, 70].”
The adoption of e-banking in developing countries: A theoretical model for SMEs (2009, background): “In case of web based transactions trust on service providers as well as on the system are important (Lee and Turban, 2001).”
Consumer trust in e-commerce in the United States, Singapore and China (2007, background): “Third, researchers have stated that in the context of Internet shopping, whether and how trust affects perceived risk is still very much an open issue [13].”
Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site (2006, background): “In addition, Lee and Turban (2001) describe a theoretical model to study the four main influences on consumer trust in internet shopping: trustworthiness of the internet merchant, trustworthiness of the internet as a shopping medium, infrastructural (contextual) factors (e.g. security, third-party…”
Hedonic Tendencies and the Online Consumer: An Investigation of the Online Shopping Process (2011, background): “…and business cover a range of issues, from source credibility (Yoon 2002) and risk perception and trust (Jarvenpaa, Tractinsky, and Vitale 2000; Lee and Turban 2001) to the technology acceptance model (Childers et al. 2001; Dabholkar and Bagozzi 2002; Heijden 2004; Monsuwe, Dellaert, and…”
Consumer acceptance of internet banking: the influence of internet trust (2008, background): “In any case, we conclude in line with several other researchers that the relationship between (online) trust and culture needs to be further investigated (Gefen, 2000; Lee and Turban, 2001; Schoorman et al. 2007; Shankar et al. 2002; Teo and Liu, 2007).”
The utilization of e‐government services: citizen trust, innovation and acceptance factors * (2005, background): “…often suggest that it is a combination of trust in the internet, the merchant (or government) and the product (or service) that affects overall perceptions of trustworthiness (Lee & Turban, 2001), these components should be evaluated separately and in combination within the context of e-government.”
Role of Electronic Trust in Online Retailing: A Re-examination of the Commitment-Trust Theory (2007, background): “Customers with different levels of trust in technology use various performance Role of electronic trust in online retailing measures such as speed, reliability, availability, navigability, order fulﬁlment, and customization to determine their trust in electronic transactions (Lee and Turban, 2001).”
Reducing online privacy risk to facilitate e‐service adoption: the influence of perceived ease of use and corporate credibility (2010, background): “The first dimension, e-service security, captures consumer evaluations of an online retailer's security effectiveness (Lee and Turban, 2001) and perceived security control (Koufaris and Hampton-Sosa, 2004).”
Trust and Electronic Government Success: An Empirical Study (2008, background): “On the other hand, the insignificant relationship between trust in technology and trust in e-government Web sites is similar to Lee and Turban’s [41] finding that trust in the technology medium is not significantly related to customer’s intention to do online shopping.”