The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies

By Jiun-Sheng Chris Lin, Pei-Ling Hsieh. Computers in Human Behavior, 2007

370 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation (2017, positive): “Previous TR studies reside largely within the research adopting Technology Adoption Model (TAM) and related models; they are often in the context of information and communication technologies (e.g., Chen, Chen, and Chen 2009; Lin and Hsieh 2007).”
Consumer Adoption of Online Food Delivery Ordering (OFDO) Services in Pakistan: The Impact of the COVID-19 Pandemic Situation (2020, background): “This connection has been supported by other studies that have been conducted in self-service technology domains such as Chen et al. [54], Leung and Chen [62], Lin and Hsieh [56], and Smit et al. [66].”
Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions (2019, methodology): “…section were adopted from previous studies to secure their initial reliability and validity: four STT attributes and security/privacy from the study of Huang et al. (2017), memorable experience from Oh, Fiore, and Jeoung (2007), and satisfaction and behavior intentions from Lin and Hsieh (2007).”
Determinants of satisfaction and continuance intention towards self-service technologies (2009, methodology): “Moreover, as SSTs spreads and labor costs rise, more enterprises will offer customers with self-service opportunities, replacing manual labor with technologies (Lin and Hsieh, 2007).”