The influence of technology anxiety on consumer use and experiences with self-service technologies

By M. Meuter, Amy L. Ostrom, Mary Jo Bitner, R. Roundtree. 2003

1,222 citations recorded by the source corpus.

Subfields: Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e2e9f2778f91da43fec04713f977f16de4287051

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In Information Systems and Management

In Sociology and Political Science

Citations in the corpus

Consumer Adoption of Online Food Delivery Ordering (OFDO) Services in Pakistan: The Impact of the COVID-19 Pandemic Situation (2020, background): “Meuter, Ostrom, Bitner, and Roundtree [44] stated that many consumers face anxiety while using innovative technology.”
Interpersonal service quality, self-service technology (SST) service quality, and retail patronage (2013, background): “In particular, technology anxiety relates to a person’s ability and willingness in using technology-related tools (Meuter et al., 2003).”
Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit (2008, background): “Meuter et al. (2003) examined technology anxiety which reflects users’ negative attitudes towards technology in adopting and using self-service technologies.”
The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies (2013, background): “…differences in SST adoption, it has been found that compared with nonadopters, adopters are generally younger, predominately male, better educated and paid, less anxious, embrace new technology more readily, and have less need for personal contact (e.g., Meuter et al. 2003; Nilsson 2007).”
The role of technology readiness in customers' perception and adoption of self‐service technologies (2006, background): “Although consumers are increasingly sophisticated in their technological interactions, they may avoid certain SSTs if uncomfortable, even when benefits are obvious ( Meuter et al. , 2003”
Baby boom consumers and technology: shooting down stereotypes (2007, background): “Earlier research on anxiety in the domain of technology has concentrated on anxiety that is connected to personal computers ( Meuter et al. , 2003”
The influence of consumer traits and demographics on intention to use retail self‐service checkouts (2010, methodology): “of retail self-checkouts but also lead to favorable reactions to retail self-checkouts, which create positive word-of-mouth (Meuter et al., 2003).”
Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty (2011, background): “As consumers' willingness to use and adapt to the new technologies affect their perceptions of service quality, unique scales such as technology anxiety ( Meuter et al. , 2003”
Adoption of Virtual Try-on technology for online apparel shopping (2008, background): “Technology anxiety, the fear and apprehension people feel when thinking about or actually using technology-related tools (Cambre & Cook, 1985; Meuter et al., 2003; Scott & Rockwell, 1997) is expected to influence the use of Virtual Try-on directly as well as to moderate the relationship between the…”
Engaging customers during a website visit: a model of website customer engagement (2016, background): “(Steuer, 1992), customer participation (Meuter et al., 2003) and involving experiences (Hoffman and Novak, 1996) suggest the relevance of both relational and communications”