L. Wan

Sociology and Political Science · with Chan · 2007–2015

A researcher in the Science corpus: 6 papers; trusts 17 researchers and is trusted by 1 researcher here, as inferred from the citation graph.

Subfields

• Sociology and Political Science — 40 citations into it
• Social Psychology — 39 citations into it; #14,099 of 15,694 by trust here, #7,393 by citations
• Marketing — 30 citations into it
• Organizational Behavior and Human Resource Management — 23 citations into it; #7,942 of 8,741 by trust here, #4,602 by citations

Whom L. Wan trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. P. Aggarwal
2. Jennifer L. Aaker
3. Judith B. White
4. Angela Y. Lee
5. Haksin Chan
6. B. Weiner
7. Darren W. Dahl
8. Y. Bao
9. Yany Grégoire
10. N. Wong

Who trusts L. Wan overall

1. R. Wyer

Papers from L. Wan's perspective

Ordered by how strongly the researchers L. Wan trusts endorse each paper. Same corpus, a different order for every researcher.

1. The Effects of Brand Relationship Norms on Consumer Attitudes and Behavior
2. When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (Journal of Marketing)
3. Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture
4. Thin-ideal internalization and social comparison tendency as moderators of media models' impact on women's body-focused anxiety
5. The Effects of Self-Construal and Commitment on Persuasion
6. What if your dentist looked like Tom Cruise? Applying the match‐up hypothesis to a service encounter
7. Culture's impact on consumer complaining responses to embarrassing service failure ☆
8. SELF-ESTEEM AS A MODERATOR OF THE EFFECT OF SOCIAL COMPARISON ON WOMEN'S BODY IMAGE
9. Beyond self-esteem: influence of multiple motives on identity construction. (Journal of Personality and Social Psychology)
10. The framing of decisions and the psychology of choice.

Their papers

• Hospitality service failures: Who will be more dissatisfied? (2007) — 92 citations
• Consumer Reactions to Attractive Service Providers: Approach or Avoid? (2015) — 94 citations
• Culture's impact on consumer complaining responses to embarrassing service failure ☆ (2013) — 137 citations
• The Role of Relationship Norms in Responses to Service Failures (2011) — 201 citations
• The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate (2009) — 185 citations
• Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences (2008) — 169 citations