Culture's impact on consumer complaining responses to embarrassing service failure ☆

By L. Wan. 2013

137 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/5b77b3369d8dd251ae165af34038c60a60d941ee

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. R. Wyer
2. L. Wan

In Social Psychology

1. R. Wyer
2. L. Wan
3. Michel Tuan Pham

Citations in the corpus

• Consumer Reactions to Attractive Service Providers: Approach or Avoid? (2015, background): “With few exceptions (e.g., Dahl, Manchanda, & Argo, 2001; Wan, 2013), little attention has been given to the factors that influence consumers’ behavioral reactions to embarrassing consumption situations.”