Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences

By Haksin Chan, L. Wan. 2008

169 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/7cf1dd4efe419d95cb3c25e051730e53ee87a846

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Dionysis Skarmeas
2. Constantinos N. Leonidou

In Social Psychology

1. Dionysis Skarmeas
2. Constantinos N. Leonidou

Citations in the corpus

• Gray Shades of Green: Causes and Consequences of Green Skepticism (2017, background): “In addition, by voicing their doubts to friends and acquaintances, consumers can vent their frustration and attain retribution for their dissatisfaction (Chan and Wan 2008).”