Raymond Paul Fisk

Organizational Behavior and Human Resource Management · 2003–2016

A researcher in the Science corpus: 5 papers; trusts 10 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Raymond Paul Fisk trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Jochen Wirtz
  2. M. Meuter
  3. Kate L. Reynolds
  4. A. Parasuraman
  5. H. Chesbrough
  6. Mary Jo Bitner
  7. George M. Zinkhan
  8. Dana Yagil
  9. R. Fisher
  10. Herbert A. Simon

Who trusts Raymond Paul Fisk overall

  1. Tobias Schaefers
  2. L. Harris
  3. Kate L. Daunt

Papers from Raymond Paul Fisk's perspective

Ordered by how strongly the researchers Raymond Paul Fisk trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  2. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
  3. Multivariate Data Analysis (Technometrics)
  4. Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes
  5. When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining
  6. Repercussions of promoting an ideology of consumption: consumer misbehavior
  7. Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
  8. The relationship between empowerment, aggressive behaviours of customers, coping, and burnout
  9. Customer betrayal and retaliation: when your best customers become your worst enemies
  10. Dysfunctional Customer Behavior Severity: An Empirical Examination

Their papers