Kate L. Daunt

Organizational Behavior and Human Resource Management · 2010–2020

A researcher in the Science corpus: 5 papers; trusts 11 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Kate L. Daunt trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Jochen Wirtz
  2. Kate L. Reynolds
  3. Sulaiman Al-Rafee
  4. L. Harris
  5. Janet R. Mccoll-Kennedy
  6. Yany Grégoire
  7. Dana Yagil
  8. Raymond Paul Fisk
  9. M. Tonglet
  10. Timothy Paul Cronan

Papers from Kate L. Daunt's perspective

Ordered by how strongly the researchers Kate L. Daunt trusts endorse each paper. Same corpus, a different order for every researcher.

  1. When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining
  2. The relationship between empowerment, aggressive behaviours of customers, coping, and burnout
  3. Customer betrayal and retaliation: when your best customers become your worst enemies
  4. Consumer cheating on service guarantees
  5. Social-Desirability Bias and the Validity of Self-Reported Values
  6. The social desirability response bias in ethics research
  7. Randomized response: a survey technique for eliminating evasive answer bias.
  8. Be nice and fair or else: understanding reasons for employees' deviant behaviors
  9. The Handbook of Marketing Research: Uses, Misuses, and Future Advances
  10. Social desirability bias: A neglected aspect of validity testing

Their papers