Glenda M. Fisk

Social Psychology · 2003–2012

A researcher in the Science corpus: 4 papers; trusts 26 researchers and is trusted by 9 researchers here, as inferred from the citation graph.

Subfields

• Social Psychology — 53 citations into it; #8,687 of 15,694 by trust here, #9,977 by citations
• Organizational Behavior and Human Resource Management — 51 citations into it; #2,557 of 8,741 by trust here, #1,310 by citations
• Sociology and Political Science — 44 citations into it; #5,820 of 22,756 by trust here, #2,208 by citations
• Clinical Psychology — 23 citations into it
• Applied Psychology — 11 citations into it
• General Health Professions — 10 citations into it

Whom Glenda M. Fisk trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Alicia A. Grandey
2. Céleste M. Brotheridge
3. Jennifer M. George
4. A. Pescosolido
5. J. Schaubroeck
6. R. Humphrey
7. Julian Barling
8. Paul E. Spector
9. Jean M. Twenge
10. Denise M. Rousseau

Who trusts Glenda M. Fisk overall

1. Neal M. Ashkanasy
2. Gerben A. van Kleef
3. R. Humphrey
4. Stéphane Côté
5. Alicia A. Grandey
6. Magnus Söderlund
7. A. Luong
8. Ryan Fehr
9. D. Maynard
10. Lijing Zhao

Papers from Glenda M. Fisk's perspective

Ordered by how strongly the researchers Glenda M. Fisk trusts endorse each paper. Same corpus, a different order for every researcher.

1. Emotions and Leadership: The Role of Emotional Intelligence
2. Emotional labor and burnout: Comparing two perspectives of "people work"
3. Emergent leaders as managers of group emotion
4. Development and validation of the Emotional Labour Scale
5. Determinants and consequences of employee displayed positive emotions
6. The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: a policy-capturing approach. (Journal of Applied Psychology)
7. WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
8. A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit.
9. Emotion regulation in customer service roles: testing a model of emotional labor. (Journal of Occupational Health Psychology)
10. Relations of emotional intelligence, practical intelligence, general intelligence, and trait affectivity with interview outcomes: it's not all just ‘G’

Their papers

• Is “service with a smile” enough? Authenticity of positive displays during service encounters (2005) — 862 citations
• The Interplay of Gender and Affective Tone in Service Encounter Satisfaction (2003) — 136 citations
• Perceptions of leader emotion regulation and LMX as predictors of followers' job satisfaction and organizational citizenship behaviors (2012) — 180 citations
• “I want it all and I want it now!” An examination of the etiology, expression, and escalation of excessive employee entitlement (2010) — 151 citations