M. Edward

Organizational Behavior and Human Resource Management · 2011–2019

A researcher in the Science corpus: 2 papers; trusts 4 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom M. Edward trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Tor Wallin Andreassen
  2. Serkan Aydın
  3. G. Özer
  4. Michael A. Jones
  5. E. Anderson
  6. Arnold B. Bakker

Papers from M. Edward's perspective

Ordered by how strongly the researchers M. Edward trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Strengthening the Satisfaction-Profit Chain
  2. A quick-and-easy method for estimating switching costs
  3. Customer satisfaction: A meta-analysis of the empirical evidence
  4. Antecedents to satisfaction with service recovery
  5. The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France
  6. The Positive and Negative Effects of Switching Costs on Relational Outcomes
  7. The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market
  8. Customer loyalty and the effect of switching costs as a moderator variable A case in the Turkish mobile phone market
  9. The Evolution and Future of National Customer Satisfaction Index Models
  10. Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context

Their papers