Does the employee-customer satisfaction link hold for all employee groups?

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The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “Additionally, employees who are satisfied with their jobs are significantly associated with both improved profit margins and improved productivity (Silvestro, 2002; Wangenheim et al., 2007; Jun et al., 2006; Decramer et al., 2013; Al-Refaie, 2015).”
Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2009, background): “Several studies suggest that there is a positive relationship between employee satisfaction and customer satisfaction (Bernhardt et al., 2000; Harter et al., 2002; Koys, 2003; Tornow and Wiley, 1991; Wangenheim et al., 2007).”
Trickle Effects of Cross-Sector Social Partnerships (2010, background): “and in line with the service-profit chain concept, satisfied and committed employees might have a positive impact on customers as well, which is explained by the creation of a pleasant service climate or affect transfer (e.g. Brown and Lam, 2008; Wangenheim et al., 2007).”
The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning (2020, background): “In agreement with past research, it can be concluded that customer satisfaction and employee job satisfaction were positively correlated (Wangenheim et al., 2007).”