Heejung Ro

Organizational Behavior and Human Resource Management · 2008–2015

A researcher in the Science corpus: 3 papers; trusts 22 researchers and is trusted by 7 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 33 citations into it; #2,543 of 8,741 by trust here, #4,039 by citations
• Marketing — 29 citations into it
• Sociology and Political Science — 22 citations into it; #20,170 of 22,756 by trust here, #12,387 by citations
• Social Psychology — 17 citations into it; #14,230 of 15,694 by trust here, #9,333 by citations
• Statistics and Probability — 7 citations into it
• Clinical Psychology — 6 citations into it

Whom Heejung Ro trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. M. Rosenbaum
2. M. Zeelenberg
3. Dwayne D. Gremler
4. Andrew F. Hayes
5. N. Specht
6. Rik Pieters
7. Paul Holland
8. David A. Kenny
9. Gavan J. Fitzsimons
10. Julie Baker

Who trusts Heejung Ro overall

1. Miyoung Jeong
2. Hyejo Shin
3. M. Namazi
4. N. Namazi
5. E. Lundberg
6. Kyoung-Joo Lee

Papers from Heejung Ro's perspective

Ordered by how strongly the researchers Heejung Ro trusts endorse each paper. Same corpus, a different order for every researcher.

1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
2. Linking thoughts to feelings: Investigating cognitive appraisals and consumption emotions in a mixed-emotions context
3. Attributional Thoughts about Consumer Behavior
4. Satisfaction: A Behavioral Perspective on the Consumer
5. Customer-Employee Rapport in Service Relationships
6. Am I welcome here? Exploring how ethnic consumers assess their place identity
7. Appraisal: What is the dependent?
8. Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence
9. The symbolic servicescape: Your kind is welcomed here
10. The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions

Their papers

• Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting (2008) — 247 citations
• Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions (2015) — 95 citations
• Moderator and Mediator Effects in Hospitality Research (2012) — 113 citations