Linking thoughts to feelings: Investigating cognitive appraisals and consumption emotions in a mixed-emotions context

By Julie A. Ruth, Frederic Brunel, Cele Otnes. 2002

293 citations recorded by the source corpus.

Subfields: Marketing, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/295f867958d1dbf8bd525c640b012f038d315957

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Citations in the corpus

Appraisal Determinants of Tourist Emotional Responses (2012, methodology): “In their study, Ruth, Brunel, and Otnes (2002) found that consumption emotions are systematically differentiated using the primary appraisal of pleasantness.”
The role of mixed emotions in consumer behaviour (2011, background): “506), and in order to contribute to earlier work on consumer ambivalence (Olsen et al., 2005; Otnes et al., 1997; Ruth et al., 2002), we conceptualize and investigate the inter-relationship between consumer ambivalence (i.”
Causes and consequences of emotions on consumer behaviour: A review and integrative cognitive appraisal theory (2007, background): “), but rather that specific combinations of antecedent appraisals have been shown to elicit invariant emotions ( Ruth et al. , 2002”
Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research (2020, background): “Customers experience a wide range of emotions during all interactions with a company when searching for, choosing, and using their services and products (Ruth et al., 2002).”
Emotions in consumer behavior: A hierarchical approach (2005, background): “Within the latter stream of research, some researchers use a comprehensive set of specific emotions (Richins, 1997; Ruth et al., 2002).”
The effect of information presentation modes on tourists’ responses in Internet marketing: the moderating role of emotions (2017, background): “One stream focuses on emotion typology, which classifies emotions into specific categories, like anger, joy, fear, love, and happiness (Richins, 1997; Ruth et al., 2002), or into more general groups such as positive and negative (Watson, Wiese, Vaidya, & Tellegen, 1999).”
Mapping symbolic (anti-) consumption (2009, unknown): “…dynamic(s) Approach-avoidance thresholds Consumer ambivalence (Olsen, Wilcox, and Olsson, 2005; Otnes et al., 1997; Priester and Petty, 1996; Ruth, Brunel, and Otnes, 2002) Middle Consumption Anti-consumption [as rejection] Positive axis around which consumers, groups and products…”
Consumer motivations for sustainable consumption : the interaction of gain, normative and hedonic motivations on electric vehicle adoption (2018, methodology): “This is coherent with the appraisal theory of emotions, which asserts that emotions are felt or anticipated based on the appraisal or evaluation of stimuli/situation (Lazarus, 1991; Frijda et al., 1989; Ruth et al., 2002; Baumeister et al., 2007).”
Investigating Tourists’ Fun-Eliciting Process toward Tourism Destination Sites: An Application of Cognitive Appraisal Theory (2018, background): “Goal congruence, also referred to as motive consistency, assesses the valance of an emotional response by determining whether a particular experience has met the goal or not (Roseman, Spindel, and Jose 1990; Ruth, Brunel, and Otnes 2002).”
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time (2010, background): “With few exceptions (Nyer, 1997 ; Ruth, Brunel, & Otnes, 2002 ), researchers have focused on broad general factors as opposed to discrete emotions: first, as discriminate validity between measures of related emotions has been lacking (Bagozzi, 1993 ), and second, because of the large number of po”