P. Klaus

Marketing · 2015–2020

A researcher in the Science corpus: 3 papers; trusts 21 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom P. Klaus trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Anna S. Mattila
  2. Richard P. Bagozzi
  3. Michael K. Brady
  4. V. Zeithaml
  5. Andy Neely
  6. Peter C. Verhoef
  7. James G. Maxham
  8. Venkatram Ramaswamy
  9. J. Lerner
  10. M. Holbrook

Who trusts P. Klaus overall

  1. Muhammad Khalid Anser

Papers from P. Klaus's perspective

Ordered by how strongly the researchers P. Klaus trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Satisfaction: A Behavioral Perspective on the Consumer
  2. Beyond valence: Toward a model of emotion-specific influences on judgement and choice
  3. Linking thoughts to feelings: Investigating cognitive appraisals and consumption emotions in a mixed-emotions context
  4. The Role of Emotions in Service Encounters
  5. Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters
  6. The role of desires and anticipated emotions in goal-directed behaviours: broadening and deepening the theory of planned behaviour. (British Journal of Social Psychology)
  7. The effects of dining atmospherics: An extended Mehrabian–Russell model
  8. Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services
  9. Power and overconfident decision-making
  10. Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions (International Journal of Information Management)

Their papers