Customer and Employee Incivility and Its Causal Effects in the Hospitality Industry
By Edwin N. Torres, Mathilda van Niekerk, Marissa Orlowski. 2017
168 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/d1fc40ffcefb8a0978ba431b5fb329575ed263f3
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture (2019, methodology): “Research from the hospitality literature (e.g., Orlowski et al., 2016; Torres et al., 2017) have used Mturk to collect similar data, because Mturk samples have been shown to be as reliable as samples from other data sources (Paolacci et al.”