Abusive supervision and frontline employees' service performance

By Zhaoquan Jian, H. Kwan, Qian Qiu, Zhi Qiang Liu, Frederick Hong-kit Yim. 2012

112 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/f55972ba183a450a5256a9adf606179833757811

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Long-Zeng Wu
2. H. Kwan
3. Xiaomeng Zhang
4. Hongping Zhang
5. Qi-tao Tian
6. Xue Li
7. Yang Song
8. Lei Vincent Huang

In Social Psychology

1. H. Kwan
2. Qi-tao Tian
3. Long-Zeng Wu
4. Hongping Zhang
5. Xiaomeng Zhang
6. Xue Li
7. Yang Song

Citations in the corpus

• Workplace gossip and frontline employees’ proactive service performance (2019, background): “However, frontline employees in service industries may spend more time with customers than with supervisors and colleagues, raising concerns that the findings in manufacturing industries may not be generalizable to service industries (Jian et al., 2012).”
• High Core Self-Evaluators Maintain Creativity (2014, background): “Moreover, they begin to doubt whether the organization respects their value and contributions (Jian et al., 2012) and question whether they are competent to fulfill their organization’s expectations (Tepper et al., 2011).”