Employee commitment to the organization and customer reactions: mapping the linkages

By Natalie J. Allen, Douglas B. Grisaffe. 2001

196 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/f4730fa94df945af54154d5cee8b517523dd7475

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Bruce A. Rayton
2. Sumi Jha
3. Natalie J. Allen

In Organizational Behavior and Human Resource Management

1. S. Young
2. Bruce A. Rayton
3. Sumi Jha
4. T. Vinh
5. Álvaro López-Cabrales
6. Ines Herrero
7. R. Valle
8. T. Phuong

Citations in the corpus

• Test of a service profit chain model in the retail banking sector (2005, background): “As Allen and Grisaffe (2001) have remarked, ideas like the service profit chain have had considerable influence in management circles, and it is, therefore, important for occupational and organizational psychologists to examine them critically.”
• Influence of psychological empowerment on affective, normative and continuance commitment (2011, background): “At a general level, most researchers agree that organizational commitment describes a psychological state that characterizes the relationship of an employee with the organization for which they work and that has implications for their decision to remain with the organization (Allen and Grisaffe, 200”
• Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model (2020, background): “All Rights Reserved. company, in turn impacting the decision of a worker to carry on with a particular organization (Allen & Grisaffe, 2001).”
• Examining the interconnection of job satisfaction and organizational commitment: an application of the bivariate probit model (2006, background): “2 Allen and Grisaffe (2001) provide an excellent review of the theory and evidence on the connections between commitment and customer reactions.”
• Organizational Commitment in the Military: A Discussion of Theory and Practice (2003, background): “Commitment has rarely been examined at the group level of analysis where the question is whether aggregated commitment (e.g., across a unit) predicts various aspects of group-level performance (e.g., Allen & Grisaffe, 2001).”
• The contribution of core employees to organizational capabilities and efficiency (2006, background): “Moreover, the present quality of the firm’s relations with its stakeholders provides the basis for a good reputation (Allen & Grisaffe, 2001; Allen & Meyer, 1990).”