Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus

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The Relationship Between Turnover Intention and Demographic Factors in Hotel Businesses: A Study at Five Star Hotels in Istanbul☆ (2015, background): “Moreover, in many studies, job satisfaction was found to be one of the determinants for turnover intention and it was indicated that those with low job satisfaction have a higher turnover intention (Carbery et al., 2003; Hemdi and Nasurdin, 2004; Kim et al., 2005; Zopiatis et al., 2014).”
Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction (2021, methodology): “We developed a three-item scale combining items used in extant research [7,43].”
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020, background): “There is some empirical evidence, also in hospitality, of a negative relationship between affective organizational commitment and turnover intention (Zopiatis et al., 2014; Yang, 2010); hence, the following hypothesis is proposed: H6.”
Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion (2019, background): “Feelings at work is a significant mechanism that influences how employees function and behave towards their work role (Zopiatis et al., 2014).”