Emotional dissonance, burnout, and in-role performance among nurses and police officers

By Arnold B. Bakker, Ellen Heuven. 2006

476 citations recorded by the source corpus.

Subfields: General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/cb3d468860e9d87dc4470bf8d0207a277b5b3202

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In General Health Professions

In Sociology and Political Science

Citations in the corpus

Developmental HRM, employee well-being and performance: the moderating role of developing leadership (2019, background): “Exhaustion implies that employees’ energy resources are draining (Bakker and Heuven, 2006).”
Social Stressors and Strain Among Police Officers (2010, background): “Although some studies have examined emotional labor using samples of police officers (Bakker & Heuven, 2006; van Gelderen et al., 2007), they have not distinguished between sources of social stressors, nor have they examined mediating effect of surface acting between social stressors from insiders…”
The Impact of Emotional Labor and Value Dissonance on Burnout Among Police Officers (2010, background): “This is also consistent with the findings of Bakker and Heuven (2006).”
Job stressors, emotional exhaustion, and need for recovery: A multi-source study on the benefits of psychological detachment (2010, background): “Moreover, there is consistent empirical evidence that emotional dissonance is associated with increased levels of emotional exhaustion (Bakker & Heuven, 2006; Zapf et al., 2001).”
Quality of Work Life as a Mediator Between Emotional Labor and Work Family Interference (2009, background): “Past research had consistently shown that emotional dissonance is a significant source of work stress (Rubin et al. 2005; Zapf et al. 2001, 1999), and is typically related to negative job and health outcomes (Abraham 1999; Cheung and Tang 2007; Bakker and Heuven 2006 ).”
Burnout and Work Engagement: The JD–R Approach (2014, unknown): “Bakker & Heuven (2006) analyzed the relationship between burnout (composedofexhaustionandcynicism)andin-roleperformance.”
Moving emotional labor beyond surface and deep acting (2012, background): “Research suggests emotional labor can affect job satisfaction (Rutner, Hardgrave, & McKnight, 2008), work withdrawal, and turnover intentions (Abraham, 1999; Bakker & Heuven, 2006; Karatepe & Aleshinloye, 2009; Rutner et al., 2008).”
Do job resources moderate the effect of emotional dissonance on burnout (2011, background): “In empirical terms, in a study of nurses in The Netherlands, Bakker and Heuven (2006)”
On the costs and benefits of emotional labor: a meta-analysis of three decades of research. (2011, methodology): “Accordingly, task effectiveness (Bono & Vey, 2007), in-role-performance (Goodman & Svyantek, 1999 used e.g., in Bakker & Heuven, 2006), and overall job performance measures (Hu¨lsheger, Anderson, & Salgado, 2009) were coded as task performance.”
Police Body-Worn Cameras: Effects on Officers’ Burnout and Perceived Organizational Support (2018, unknown): “…“emotionally over-extended and exhausted” (Hall, Dollard, Tuckey, Winefield, & Thompson, 2010, p. 238) and is a well-studied construct in policing (Bakker & Heuven, 2006; Gaines & Jermier, 1983; Kop et al., 1999; Maslach & Jackson, 1979; van Gelderen, Heuven, van Veldhoven, Zeelenberg, & Croon,…”
Job burnout: The contribution of emotional stability and emotional self‐efficacy beliefs (2018, unknown): “…and life dissatisfaction (Ahola, 2007; Hakanen & Schaufeli, 2012), mood disturbances (Hillhouse, Adler, & Walters, 2000), impaired job performance (Bakker & Heuven, 2006; Wright & Bonett, 1997), turnover (Schaufeli & Enzmann, 1998), and absenteeism (Schaufeli, Bakker, & Van Rhenen, 2009).”
Emotional intelligence, job satisfaction, well-being and engagement: explaining organisational commitment and turnover intentions in policing (2012, background): “Bakker and Heuven (2006) and Hochschild (1983) noted that police officers, as emotional workers, are exposed to emotionally demanding interpersonal interactions (such as death, illness, accidents, crimes) on a daily basis, requiring them to regulate their feelings and expressions.”
Emotional Strategies of Police and Their Varying Consequences for Burnout (2016, background): “As such, research has sought to examine the benefits and disadvantages of the unique emotional demands and occupational features of policing (Adams & Buck, 2010; Bakker & Heuven, 2006; Martin, 1999; Schaible & Gecas, 2010).”