Factors Influencing the Use of Performance Data to Improve Municipal Services: Evidence from the North Carolina Benchmarking Project

By David N. Ammons, William C. Rivenbark. 2008

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Does Performance Management Lead to Better Outcomes? Evidence from the U.S. Public Transit Industry (2013, background): “…2008) and CitiStat in Baltimore (Behn 2007), and a growing number of case studies demonstrate great potential for using performance information to manage for results (Ammons and Rivenbark 2008; Barnow and Smith 2004; de Lancer Julnes et al. 2007; Gore 1993; Holzer and Yang 2004; Sanger 2008).”
Drivers of Performance Information Use: Systematic Literature Review and Directions for Future Research (2015, background): “Studying the use and nonuse of performance data in decision-making has become a highly relevant and fast-growing research area (Ammons & Rivenbark, 2008; de Lancer Julnes & Holzer, 2001; Dull, 2009; Kroll, 2013; Melkers & Willoughby, 2005; Moynihan & Hawes, 2012; Moynihan & Pandey, 2010; Taylor,…”
Setting the Table: How Transformational Leadership Fosters Performance Information Use (2012, background): “For example, among North Carolina cities, Ammons and Rivenbark (2008) report that the willingness of officials to compare results with others has fostered use.”