The bright side of emotional labor

By R. Humphrey, Blake E. Ashforth, J. Diefendorff. 2015

439 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/c177481cfc5127adaba0f5551a44f8a3b499362c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Neal M. Ashkanasy
2. Quy Nguyen Huy
3. Ashlea Troth
4. Peter J. Jordan
5. S. Lawrence
6. Lijie Lv
7. Shanshan Qian
8. Hongbiao Yin

In Organizational Behavior and Human Resource Management

1. Neal M. Ashkanasy
2. R. Humphrey
3. Shanshan Qian
4. Chao Miao
5. Ashlea Troth
6. Peter J. Jordan
7. Quy Nguyen Huy
8. S. Lawrence

In Sociology and Political Science

1. Neal M. Ashkanasy
2. R. Humphrey
3. Shenghua Huang
4. Shanshan Qian
5. Chao Miao
6. Lijie Lv
7. Ashlea Troth
8. Peter J. Jordan

Citations in the corpus

• Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda (2018, positive): “…labor theorists have acknowledged the role of “expression of naturally felt emotion” (e.g. see Ashforth and Humphrey 1993; Grandey et al. 2013; Humphrey et al. 2015), or what they call “automatic regulation” (Beal and Trougakos 2013; Hulsheger et al. 2015) in emotional labor, most empirical…”
• A meta-analysis of emotional intelligence effects on job satisfaction mediated by job resources, and a test of moderators (2017, background): “If emotion is properly used and managed, the use of emotion can lead to a state of well-being (Humphrey, 2013; Humphrey, Ashforth, & Diefendorff, 2015).”
• A meta‐analysis of emotional intelligence and work attitudes (2017, background): “This may be because recent research suggests that emotional labour is used in a wide variety of jobs (Humphrey et al., 2015).”
• Integrating emotions and affect in theories of management (2017, background): “Humphrey, Ashforth, and Diefendorff (2015) argue in this regard that the concentrated focus on the undesirable aspects of emotional labor has caused researchers to overlook the many positive aspects of emotional labor.”
• Job characteristics and teacher well-being: the mediation of teacher self-monitoring and teacher self-efficacy (2019, background): “Humphrey et al. (2015) conclude that emotional labour can be beneficial, depending on employees’ coping strategies and whether there is consistency between display rules and employees’ valued identities.”