The Role of Intermediaries in the Development of Trust on the WWW: The Use and Prominence of Trusted Third Parties and Privacy Statements

By Jonathan W. Palmer, Joseph P. Bailey, Samer Faraj. J. Comput. Mediat. Commun., 2006

353 citations recorded by the source corpus.

Subfields: Information Systems, Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/c15e0a819cf8fe19a68388621cd88e08e0681108

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Citations in the corpus

THE IMPACT OF PERCEPTIONS OF INTERACTIVITY ON CUSTOMER TRUST AND TRANSACTION INTENTIONS IN MOBILE COMMERCE (2005, background): “Several researchers have proposed trust as an important element of B2C e-commerce [e.g. Gefen 2000; Jarvenpaa and Tractinsky 1999; Keen 1999; Palmer, Bailey, and Faraj 2000].”
Online trust: a stakeholder perspective, concepts, implications, and future directions (2002, background): “…and current users, third-party certifications, and easy to locate, read and enforce policies involving privacy and security improve online trust Palmer et al. (2000) Customer, intermediary; how to improve online trust Privacy statements and third-party involvement can improve trust Lee and…”
Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions (2006, background): “Whereas some research has shown that such statements help instill consumer confidence in e-commerce sites (Palmer, Bailey, and Faraj 2000), others suggest that they are not necessarily the most important predictor of online trust (Montoya-Weiss, Voss, and Grewal 2003; Sultan et al. 2002).”
Psychological antecedents of institution-based consumer trust in e-retailing (2004, neutral): “design of the website, and the use of brand names or of trust seals [17; 33; 37; 38; 47; 50-52 ; 54; 55].”
Beyond Trust: Web Site Design Preferences Across Cultures (2005, background): “…and Schefter, 2000), company reputation (Egger, 2000; Jarvenpaa et al., 1999; Lohse and Spiller, 1998; Quelch and Klein, 1996; Resnick and Zeckhauser, 2002; Yoon, 2002), online transaction security (Palmer et al., 2000), or information privacy (Hoffman and Novak, 1996) among other considerations.”
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002, background): “Specifically, do people with low versus high disposition to trust respond differently to trustbuilding treatments, such as icons from third parties (Palmer et al. 2000)? Can those with low disposition to trust be persuaded to transact with unfamiliar vendors without, for instance, referrals from tru”
A proposed model of e-trust for electronic banking (2003, background): “, 1999), primarily because of risk concerns (Palmer et al., 2000) and trust-related issues (Lee and Turban, 2001).”
Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003, background): “For instance, Palmer, Bailey, and Faraj argue that building consumer trust in Web retailers is essential for the growth of B2C e-commerce [64].”
How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store (2005, background): “Trust is increasingly becoming a significant strategic issue in organizational Web site development [57].”
What Drives Electronic Commerce across Cultures? Across-Cultural Empirical Investigation of the Theory of Planned Behavior (2002, background): “2.3 Trust Consumers have not widely adopted e-commerce, primarily because of trust-related issues (Hoffman et al., 1999; Palmer, Bailey, and Faraj, 2000; Pavlou, 2002/03).”
An Empirical Study of Consumer Switching from Traditional to Electronic Channels: A Purchase-Decision Process Perspective (2004, background): “Interestingly, some models of on-line buying behavior exclude perceived risk as a predictor of on-line shopping [58, 59, 61], although others see risk reduction as a key to increasing participation in e-commerce [11, 68].”