How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store

By Andrea Everard, Dennis F. Galletta. Journal of Management Information Systems, 2005

492 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/c790648d5b89ed1b6e998ee9353d2dca6f0e87ba

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Citations in the corpus

Colour appeal in website design within and across cultures: A multi-method evaluation (2010, background): “…among other characteristics and these are anecdotally expected to provide the user with emotional appeal, a sense of the aesthetic, or a positive impression of the overall graphical look of a website (Cyr et al., 2005; Everard and Galletta, 2006; Fornell and Larcker, 1981; Rousseau et al., 1998).”
The impact of corporate reputation on brand attitude and purchase intention (2016, background): “2001; Everard and Galletta 2006; Yuan and Jang 2008).”
Explaining and Predicting the Impact of Branding Alliances and Web Site Quality on Initial Consumer Trust of E-Commerce Web Sites (2007, unknown): “The positive link between Web site quality and trust is supported by Everard and Galletta [16], who explain how impression formation based on Web site quality affects trust in a very short period of time.”
What Signals Are You Sending? How Website Quality Influences Perceptions of Product Quality and Purchase Intentions (2011, background): “Signaling theory has been applied across various disciplines to understand how one party can signal quality to another, less-informed party, providing the necessary information for a transaction or exchange to be completed.”
Understanding Customers' Satisfaction and Repurchase Intentions: An Integration of IS Success Model, Trust, and Justice (2011, background): “Some definitions have concentrated on the facet of risk involved, while others on the vulnerability of one of the parties’ concerned (Everard and Galletta, 2005; Mayer et al., 1995).”
The influence of tourism website on tourists' behavior to determine destination selection: : A case study of creative economy in Korea (2015, background): “Supposing that the customers form an impression of the product based on the initial information, the allocation of the information has great importance (Everard and Galletta, 2006).”
Antecedents of consumers’ Halal brand purchase intention: an integrated approach (2018, background): “…purchase intention has widely been explored by the researchers, and reported that brand trust does have a direct effect on purchase intention of consumer (Chaudhuri and Holbrook, 2001; Esch et al., 2006; Everard and Galletta, 2006; Kang and Hur, 2012; Rahbar and Wahid, 2011; Sichtmann, 2007).”