Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model

By Paul A. Pavlou. International Journal of Electronic Commerce, 2003

6,176 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d4903a683c7b60a27a0c19c28d0a7774eb9dd373

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Citations in the corpus

Consumer trust in e-commerce in the United States, Singapore and China (2007, background): “Other research has proposed a typology of trust types [10], developed a measurement scale for trust [11], emphasized the importance of system trust in business-toconsumer transactions [12], proposed trust model [13–15], integrated trust with the technology acceptance model [16,17], examined antecede”
Web Acceptance Model (WAM): Moderating effects of user experience (2007, neutral): “[18] and Pavlou [48].”
Extending the Technology Acceptance Model to assess automation (2011, background): “Trust has not received as much attention by the IS community but is considered an important influence in the use of electronic information systems and e-commerce (e.g., Gefen et al. 2003; Carter and Bélanger 2005; Pavlou 2003).”
The roles of habit and web site quality in e-commerce (2006, background): “In online shopping, the consumers' decision-making process requires the scanning, filtering, collection, integration and comparison of information related to products and services (Cao, Gruca, & Klemz, 2003; Pavlou, 2003; Turban et al., 2000), which is important and time-consuming.”
Evaluating Anthropomorphic Product Recommendation Agents: A Social Relationship Perspective to Designing Information Systems (2009, result): “the connections between trust and taM have been widely discussed in previous studies [39, 72, 97, 124, 126].”
Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology (2007, background): “Even though trust increases perceived usefulness (Pavlou, 2003), consumers may be forced by circumstance or externalities to use PC banking technology beyond their comfort level.”
Counteracting the Negative Effect of Form Auto-completion on the Privacy Calculus (2013, background): “Perceived privacy risk may even have longerterm effects beyond disclosure; it may influence users’ intention to transact in a web shop (Kim et al. 2008; Pavlou 2003), or their intention to adopt an online service (Featherman and Pavlou 2003).”
Online repatronage intention: an empirical study among Malaysian experienced online shoppers (2014, background): “1008) and defined as a situation in which consumer intends to purchase via the internet medium (Pavlou, 2003) and repurchase intention as “the subjective probability that a customer (i.”
The imperative of influencing citizen attitude toward e-government adoption and use (2015, methodology): “BI items were adopted from Malhotra and Galletta (1999) and Pavlou (2003).”
Enhance green purchase intentions (2012, background): “This study proposes the notion of “green perceived risk” and refers to Peter and Ryan (1976) to define it as “the expectation of negative environmental consequences associated with purchase behavior”.”
Consumer Privacy Concerns and Preference for Degree of Regulatory Control (2009, background): “Trust in advertisers depends on many various factors in e-commerce, including overall satisfaction, lack of utility, incentives in ads, and privacy concerns (Pavlou 2003).”