Online trust: a stakeholder perspective, concepts, implications, and future directions

By Venkatesh Shankar, Glen L. Urban, Fareena Sultan. Journal of strategic information systems, 2002

726 citations recorded by the source corpus.

Subfields: Communication, Information Systems and Management, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/2862f0cb656059cbf4678abab53a7cb48adf09bc

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

In Information Systems and Management

In Organizational Behavior and Human Resource Management

Citations in the corpus

From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers' purchase intention (2010, background): “The literature on trust usually uses the model ‘‘antecedents– trust–outcomes” to investigate trust (Shankar et al. 2002).”
A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers (2004, background): “Internet shopping involves trust not simply between the customer and the vendor, but also between the customer and the transaction medium – the Internet environment (Lee and Turban, 2001; McKnight et al., 2002b; Shankar et al., 2002).”
Foundations of Organizational Trust: What Matters to Different Stakeholders? (2010, neutral): “Fo r pe rs on al u se o nl y, a ll ri gh ts r es er ve d. regarding the organization (Dervitsiotis 2003, Shankar et al. 2002, Swift 2001).”
Consumer acceptance of internet banking: the influence of internet trust (2008, background): “In any case, we conclude in line with several other researchers that the relationship between (online) trust and culture needs to be further investigated (Gefen, 2000; Lee and Turban, 2001; Schoorman et al. 2007; Shankar et al. 2002; Teo and Liu, 2007).”
The mediating role of consumer trust in an online merchant in predicting purchase intention (2013, background): “To cite one example, Shankar, Urban, and Sultan (2002) found that online trust has a significant influence on purchase intention and customer loyalty, and confirmed a direct relationship between trust and purchase intention.”
Digital marketing: A framework, review and research agenda (2017, positive): “Shankar, Urban, and Sultan (2002) introduced a conceptual framework for online trust building using stakeholder theory, which approached the trust building from the perspective of different stakeholders such as customers, suppliers, and distributors.”
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010, background): “Quoting Marcella (1999), Shankar et al. (2002) cite that offline and online trust differ in terms of their objects of trust.”
An overview of online trust: Concepts, elements, and implications (2005, background): “A similar observation was made by Shankar, Urban, and Sultan (2002) regarding trust studies in the information systems and e-business literature.”
Online Trust: State of the Art, New Frontiers, and Research Potential (2009, background): “Bart et al. (2005) furthered extant research and found that trust is a mediating construct between antecedents such as website and consumer characteristics and consequences such as behavioral intent.”