Dynamic pricing in internet retail: Effects on consumer trust

By Ellen Garbarino, Olivia F. Lee. 2003

255 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Safety Research, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/aa23e3b1a909360aeda7f154da0f6779518f2fbd

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In Organizational Behavior and Human Resource Management

In Safety Research

In Sociology and Political Science

Citations in the corpus

Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms (2014, unknown): “____________________________ Repurchasing Intention Adapted/modified from Jarvenpaa et al. (2000). Please indicate the degree to which you agree with the following statements concerning your likelihood/probability of buying online again from the vendor you had in mind as you filled out this question”
The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004, background): “In the context of online dynamic pricing, Garbarino and Lee (2003) find that a comparatively higher price decreases the benevolence dimension of trust but has no significant effect on the competence dimension.”
What Does the Brain Tell Us About Trust and Distrust? Evidence from a Functional Neuroimaging Study (2010, background): “2 Credibility refers to the seller's competence, honesty, and reliability (Sirdeshmukh et al. 2002); benevolence refers to a seller's genuine interest in the buyer's welfare (Garbarino and Lee 2003).”
E-fulfillment and multi-channel distribution - A review (2006, background): “In addition, overly complex pricing policies may leave customers confused and distrustful (Garbarino and Lee, 2003).”
Dimensions of price satisfaction: a study in the retail banking industry (2006, background): “Studies show that practices like demand-based pricing, such as dynamic pricing, are generally considered unfair by consumers, and that they are harmful to trust building (Garbarino and Lee, 2003).”
The effects of buyer identification and purchase timing on consumers’ perceptions of trust, price fairness, and repurchase intentions (2004, background): “…use of buyer identification as a tactic to charge different prices to different consumer segments has received considerable press in recent times under the rubric of “dynamic pricing” or “flexible pricing” (Andrews, 1999; Friesen, 2003; Garbarino & Lee, 2003; Heun, 2001; Weiss & Mehrotra, 2001).”