Dimensions of price satisfaction: a study in the retail banking industry
By Kurt Matzler, A. Würtele, Birgit Renzl. 2006
217 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/230c3245ba4b6fbf6a7fa9ed28e952c56c4e8771
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In Marketing
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances (2009, background): “Another recurrent key factor is the perception of costs, specifically ‘‘price fairness’’ and ‘‘price-quality ratio’’ (Levesque and McDougall, 1996; Winstanley, 1997; Varki and Colgate, 2001; Matzler et al., 2006).”
- Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, unknown): “Research model 264 IJBM 31,4 McDougall, 1996; Lee and Cunningham, 2001; Varki and Colgate, 2001; Nagar and Rajan, 2005; Matzler et al., 2006; Manrai and Manrai, 2007).”
- Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value (2012, unknown): “If price is high, the satisfaction with price will be high (Matzler et al, 2006).”
- An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector (2007, background): “In this sense, while price is an important determinant in purchasing and post-purchasing processes, the central role of price is especially well recognized as an important variable in services with complex pricing structures rather than tangible products ( Matzler et al. , 2006”