The impact of perceived customer delight on the frontline employee

By Donald C. Barnes, N. Ponder, Christopher D. Hopkins. 2015

91 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a1b9a50acc413e70d96a2f47abfe7530eb6143f1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. M. Vachon
2. H. Arasli
3. Steven W. Bayighomog
4. Yany Grégoire
5. Bruno Lussier
6. Katja Gelbrich
7. Marko Sarstedt
8. T. M. Tripp

In Sociology and Political Science

1. H. Arasli
2. Steven W. Bayighomog
3. Yany Grégoire

Citations in the corpus

• Workplace spirituality – customer engagement Nexus: the mediated role of spiritual leadership on customer–oriented boundary–spanning behaviors (2019, background): “…with empirical foci examined employee’s perceptions of role ambiguity/conflict (Bettencourt & Brown, 2003), justice (Bettencourt et al., 2005), occupational undermining (Yoo, 2013), job-related training, rewards and empowerment (Lee, Nam, Park, & Ah Lee, 2006), and affect (Barnes et al., 2015).”
• The role of humor usage on creativity, trust and performance in business relationships: An analysis of the salesperson-customer dyad (2017, background): “, 1999), which are recognized as playing an important role in job satisfaction and performance (Barnes et al., 2015).”