N. Ponder

Organizational Behavior and Human Resource Management · 2006–2015

A researcher in the Science corpus: 4 papers; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 41 citations into it
• Marketing — 36 citations into it

Whom N. Ponder trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Bo Edvardsson

Papers from N. Ponder's perspective

Ordered by how strongly the researchers N. Ponder trusts endorse each paper. Same corpus, a different order for every researcher.

1. Should we delight the customer?
2. Perception and attribution of employees' effort and abilities
3. Critical incident techniques: Towards a framework for analysing the criticality of critical incidents
4. How to Delight Your Customers
5. Co-creation experiences: The next practice in value creation
6. The Internet-of-Things: Review and research directions
7. Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
8. The psychology of interpersonal relations
9. On the psychology of prediction
10. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings

Their papers

• The impact of perceived customer delight on the frontline employee (2015) — 91 citations
• Investigating the Key Routes to Customer Delight (2011) — 96 citations
• Price fairness perceptions and customer loyalty in a retail context (2009) — 217 citations
• Teenagers’ use of alternative shopping channels: A consumer socialization perspective (2006) — 158 citations