Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers

By Hsien-Tung Tsai, Heng-Chiang Huang. Information Manager (The), 2007

333 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9b1c82b28fb8009d2db0d4cc0532ca3cd4ec2ac1

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Understanding Customers' Satisfaction and Repurchase Intentions: An Integration of IS Success Model, Trust, and Justice (2011, background): “In the final step of satisfaction formation processes, satisfaction determines intentions to patronize or not to patronize the store in the future (Tsai and Huang, 2007).”
The influence of extro/introversion on the intention to pay for social networking sites (2010, background): “Therefore, customers’ satisfaction is considered a strong predictor for repurchase intention [12].”
Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective (2014, background): “Yet, they often face a basic challenge about how to acquire and retain customers, especially those focused on business-toconsumer (B2C) e-commerce (Bolton, Kannan, & Bramlett, 2000; Chen & Hitt, 2002; Jones, Mothersbaugh, & Beatty, 2000; Keaveney & Parthasarathy, 2001; Tsai & Huang, 2007).”
Intimacy, familiarity and continuance intention: An extended expectation-confirmation model in web-based services (2011, methodology): “It was good on the whole to go shopping at the relevant online shopping mall Tsai and Huang (2007) SAT3.”
The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator (2008, methodology): “Therefore, many e-retailers have already begun to incorporate some degree of customization into their practices (Srinivasan et al., 2002; Tsai & Huang, 2007).”
Determinants of customer repurchase intention in online shopping (2009, background): “However, there are discrepancies between the use of the web site and online purchasing, especially with respect to repurchase (Tsai and Huang, 2007).”
Repurchase intention in B2C e-commerce - A relationship quality perspective (2011, background): “Indeed, customer retention is often seen as a means to gaining competitive advantage [24].”
Factors influencing Internet shopping value and customer repurchase intention (2012, methodology): “The competitive advantage of an Internet business is obtained from customer loy-alty and retention for repeat purchases (Hellier et al. 2003, Tsai and Huang 2007).”