Repurchase intention in B2C e-commerce - A relationship quality perspective
By Yixiang Zhang, Yulin Fang, Kwok Kee Wei, Elaine Ramsey, Patrick McCole, Hua-ping Chen. Information Manager (The), 2011
431 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/d991f0c377b75a1ed52d9e0765cbde526533c1c2
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In Information Systems and Management
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- A Meta-analysis of Online Trust Relationships in E-commerce (2017, neutral): “Although excluded from this meta-analysis due to lack of data, possible variable candidates for future meta-analyses include third-party seals (Li, Jiang, and Wu 2014), Internet experience (Zhang et al. 2011), offline trust (Kuan and Bock 2007), social presence (Cyr et al.”
- Online repatronage intention: an empirical study among Malaysian experienced online shoppers (2014, background): “…customer needs, and meeting such an objective requires knowledge of the behaviour and attitude (Kwan et al., 2005) pertaining to how the customers’ online movements change from awareness of products to the exploration of options, and, further, to repatronage intention (Zhang et al., 2011).”
- Expatriates managers’ cultural intelligence as promoter of knowledge transfer in multinational companies (2018, methodology): “This model contains six reflective constructs and one second-order construct which includes latent variable scores for the four dimensions of CQ (a similar methodological approach was also taken by Zaim, Tatoglu, & Zaim, 2007; Bruhn, Georgi, & Hadwich, 2008; Zhang et al., 2011).”
- Understanding users' initial trust in mobile banking: An elaboration likelihood perspective (2012, background): “Extant research has identified that reputation is a stable factor predicting user trust (Doong, Wang, & Foxall, 2011; Zhang et al., 2011).”
- The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea (2013, methodology): “On the other hand, Zhang et al. 2011) investigated repurchase intention in B2C e-commerce from he perspective of relationship quality and suggested that perceived ebsite usability positively affected online repurchase intention. auer, Falk, and Hammerschmidt (2006) suggested that enjoyment, rocess,…”
- Assessing the effects of consumers' product evaluations and trust on repurchase intention in e-commerce environments (2018, background): “Considering that it costs more time and effort to acquire new consumers than to retain existing one, it is crucial for online businesses to gain and sustain consumer loyalty in e-commerce markets (Harris and Goode, 2004; Hung, Cheng, & Chen, 2012; Zhang et al., 2011).”
- Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions (2012, background): “Repurchase intention is an expression of customer loyalty, which is critical if the vendor is to succeed (Kim & Son, 2009; Qureshi et al., 2009; Zhang et al., 2011).”